A customer is a person seeking information or assistance in a real estate transaction from a real estate professional, but does not want that professional to represent them. If you’re the customer of a real estate professional, they don’t have the same obligations or responsibilities to you that they would if you were a client.
Why would I want to be a customer?
As a customer, the real estate professional is obligated to act honestly, ensure any information provided is correct, and exercise due care and skill at all times. Your real estate professional is also obligated to hold any monies received from you relating to purchasing a property in trust. A real estate professional can’t provide customers with advice, services that require the exercising of judgement or confidential information.
If you want to be the customer of a real estate professional, they may ask you to sign a customer acknowledgment form. The customer acknowledgment form clarifies the details of the customer relationship, and it can help avoid disputes or misunderstandings later on.
The customer acknowledgement form requires you to acknowledge: